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Customer Service / Account Representative – Tuscaloosa, AL
DESCRIPTION Dixie Pulp & Paper, Inc is in need of a Customer Service / Account Representative for our Tuscaloosa, AL Home Office location. Position reports to the Customer Service Manager. This is not sales or a call-center type role. It involves assisting / managing specific customer and supplier accounts that have already been secured by the sales team. RESPONSIBILITIES TO INCLUDE, BUT NOT LIMITED TO:
Ø Communicate and coordinate with customers, suppliers, vendors salespeople, and other departments within the company with the goal of answering questions, solving problems, and meeting their needs
Ø Highly developed sense of integrity and commitment to customer satisfaction.
Ø Handle and resolve all verbal and written correspondence timely, professionally and with a respectful, caring and responsive attitude. This includes emails, memos, letters, spreadsheets, BOL’s, etc…
Ø Understand and carry out oral and written instructions
Ø Prepare various customer reports, memo’s, letters as needed
Ø Inspect and Analyze documents and correspondence for accuracy and follow up needed
Ø Keep records of customer interactions and transactions
Ø Record details of inquiries, comments, complaints and actions taken
Ø Maintain customer/supplier databases
Ø Demonstrates independence, solid judgment, flexibility and problem solving in everyday duties
Ø Shows determination and perseverance to complete responsibilities to ensure deadlines and resolutions
Ø Completes work in an accurate and thorough manner.
Ø Utilize computer and various software packages (Cie-trade, Excel, Word, Microsoft Outlook) to complete daily responsibilities
Ø Possess a strong work ethic and team player mentality.
EXPERIENCE
Ø 3 to 5 years office work experience in a service or logistics related industry preferred
Ø Strong decision making and analytical abilities
Ø Strong detail orientation and communication/listening skills
Ø Strong organizational skills to manage workflow and time
Ø Has a pleasant, patient, friendly and can do attitude
Ø Paper background is a plus
COMPENSATION
Ø Competitive base salary commensurate on experience Ø Benefits include Medical, Dental, Vision and Life Insurance, Paid Vacation and Holidays, Profit Sharing Plan, 401K
Dixie Pulp & Paper is an Equal Opportunity Employer All qualified candidates must be able to pass a background screen Interested candidates send resume to Randi Doherty Email: rdoherty@dixiepaper.com; phone: 205-464-2609