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Dixie Pulp & Paper, Inc is in need of a Customer Service Representative for our Tuscaloosa, AL Home Office location.  Position reports to the Customer Service Manager.


  • Communicate and coordinate with customers, suppliers, vendors salespeople, and other departments within the company with the goal of answering questions, solving problems, and meeting their needs
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Handle and resolve all verbal and written correspondence timely, professionally and with a respectful, caring and responsive attitude. This includes emails, memos, letters, spreadsheets, BOL’s, etc…
  • Understand and carry out oral and written instructions
  • Prepare various customer reports, memo’s, letters as needed
  • Inspect and Analyze documents and correspondence for accuracy and follow up needed
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments, complaints and actions taken
  • Maintain customer/supplier databases
  • Demonstrates independence, solid judgment, flexibility and problem solving in everyday duties
  • Shows determination and perseverance to complete responsibilities to ensure deadlines and resolutions
  • Completes work in an accurate and thorough manner.
  • Utilize computer and various software packages (Cie-trade, Excel, Word, Microsoft Outlook) to complete daily responsibilities
  • Possess a strong work ethic and team player mentality.



  • 3 to 5 years office work experience in a service or logistics related industry preferred
  • Strong decision making and analytical abilities
  • Strong detail orientation and communication/listening skills
  • Strong organizational skills to manage workflow and time
  • Has a pleasant, patient, friendly and can do attitude
  • Paper background is a plus



  • Competitive base salary commensurate on experience
  • Benefits include Health Insurance, Paid Vacation and Holidays, Profit Sharing Plan, 401K


All qualified candidates must be able to pass drug and background screens.

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