DESCRIPTION Dixie Pulp & Paper, Inc is in need of a Customer Service Representative for our Tuscaloosa, AL Home Office location. Position reports to the Customer Service Manager. RESPONSIBILITIES TO INCLUDE, BUT NOT LIMITED TO:
Communicate and coordinate with customers, suppliers, vendors salespeople, and other departments within the company with the goal of answering questions, solving problems, and meeting their needs
Highly developed sense of integrity and commitment to customer satisfaction.
Handle and resolve all verbal and written correspondence timely, professionally and with a respectful, caring and responsive attitude. This includes emails, memos, letters, spreadsheets, BOL’s, etc…
Understand and carry out oral and written instructions
Prepare various customer reports, memo’s, letters as needed
Inspect and Analyze documents and correspondence for accuracy and follow up needed
Keep records of customer interactions and transactions
Record details of inquiries, comments, complaints and actions taken
Maintain customer/supplier databases
Demonstrates independence, solid judgment, flexibility and problem solving in everyday duties
Shows determination and perseverance to complete responsibilities to ensure deadlines and resolutions
Completes work in an accurate and thorough manner.
Utilize computer and various software packages (Cie-trade, Excel, Word, Microsoft Outlook) to complete daily responsibilities
Possess a strong work ethic and team player mentality.
3 to 5 years office work experience in a service or logistics related industry preferred
Strong decision making and analytical abilities
Strong detail orientation and communication/listening skills
Strong organizational skills to manage workflow and time
Has a pleasant, patient, friendly and can do attitude
Paper background is a plus
Competitive base salary commensurate on experience
Benefits include Health Insurance, Paid Vacation and Holidays, Profit Sharing Plan, 401K
All qualified candidates must be able to pass drug and background screens.